Privacy Policy | Astrology Geeks

Astrology Geeks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal and astrological information when you use our website, calculators, reports, and related services. By using our services, you agree to the collection and use of your information as described in this policy. We may update this policy from time to time; please review it periodically.

1. Information We Collect

To provide astrology readings, birth charts, compatibility reports, and other personalized content, we may collect:

Birth data: Date of birth, time of birth, and place of birth (required for accurate chart calculations and report generation).
Account information: Name, email address, and password when you create an account.
Usage data: How you use our site (e.g., pages visited, features used) to improve our services.
Device and technical data: IP address, browser type, and device information for security and compatibility.
Payment and transaction data: Checkout email, purchase amount, currency, purchased product or credit bundle, receipt details, refund status, subscription status, plan, billing period start and end dates, renewal or cancellation state, invoice history, and limited payment method details provided by our payment processor, such as card brand and last four digits. We do not collect or store full card numbers or card security codes.

Your birth details are used solely as inputs for astrological calculations and are not sold or shared with third parties for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

Generate personalized birth charts, reports, and horoscopes.
Operate and maintain your account and preferences.
Improve our calculators, content, and user experience.
Send you service-related communications (e.g., order confirmations, password resets).
Process payments, issue receipts, prevent fraud, handle refunds, and resolve billing or access issues.
Manage recurring subscriptions, determine access to subscriber-only features, and generate the monthly report included with AstrologyGeeks Plus.
Comply with legal obligations and protect our rights.

3. Sharing and Disclosure

We do not sell, rent, or lease your personal or astrological data to unaffiliated third parties. We may share information only:

With service providers who assist us (e.g., hosting, payment processing, analytics, live chat, email delivery, report generation, and customer support) under appropriate confidentiality or data processing terms.
With Stripe and other payment processors as needed to process payments, detect fraud, issue receipts, handle disputes, process refunds, manage recurring billing, and operate the customer billing portal used for cancellation and payment-method updates. Stripe's privacy practices are described in Stripe's Privacy Policy.
When required by law (e.g., subpoena, court order) or to protect our rights, safety, or property.
With your consent for a specific purpose (e.g., sharing a report with a partner).

4. Cookies, Analytics, and Live Chat

We and our service providers may use cookies, scripts, local storage, and similar technologies to operate the website, keep you signed in, remember preferences, and (with your consent) measure site usage. These tools may collect technical data such as IP address, browser information, device identifiers, pages visited, and interactions with the website.

We show a cookie consent banner so you can accept, reject, or customize optional analytics. Google Analytics, Meta Pixel, and Umami session recording load only after you opt in. Our main Umami analytics script is cookieless and may load without consent to provide privacy-friendly page statistics. Necessary cookies required for core site functions remain active. Full details are in our Cookie Policy. You can change your preferences at any time using Cookie settings in the site footer.

Live chat is not currently enabled on the website. You can also control cookies through your browser settings, but some features may not work properly if necessary cookies are disabled.

5. Data Retention & Deletion

We retain your information only as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal, tax, accounting, fraud-prevention, and dispute-resolution requirements. Payment records, receipts, refund records, subscription records, and invoice history may need to be retained even if you request deletion of your account. You may request deletion of your account and associated data at any time by contacting us.

You may submit an account deletion request from your profile settings (Dashboard → Settings → Account deletion), or by emailing [email protected]. Unless withdrawn before processing is completed, your account may be deleted within 7 to 14 days. This process does not erase payments, refunds, subscription or invoice records, or other related records.

6. Security

We use industry-standard technical and organizational measures to protect your personal and astrological data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your information. Payment information is handled by Stripe or another payment processor using secure payment infrastructure; we do not store full payment card numbers or CVV codes.

7. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data.
Correct or update inaccurate information.
Request deletion of your data.
Object to or restrict certain processing.
Data portability where applicable.

To exercise these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to children under 13, and paid Services are intended for users who are at least 18 years old or have any required parental or guardian consent. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any linked sites when you leave our service.

10. International Processing

We may process and store information in the United States and other countries where we or our service providers operate. These locations may have data protection laws that differ from those in your country. When required, we use appropriate safeguards for international data transfers.

11. Entertainment Disclaimer

Our astrology content and reports are provided for entertainment and self-reflection purposes only. They are not intended as professional, medical, legal, or financial advice. Your use of our services and the handling of your data is independent of any such disclaimer; this Privacy Policy applies regardless.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

For support, email us at the address above. Live chat is not currently enabled on the website.